Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange within 14 days of receiving your order, subject to the following conditions:
Eligibility for Refund:
- Items must be returned within 14 days of the delivery date.
- Products must be unused, in original condition, and returned with all original packaging, accessories, and documentation.
- Proof of purchase (e.g., order confirmation or receipt) is required for all returns.
Non-Returnable Items:
- Items that have been used, damaged, or are missing original packaging may not be eligible for a refund.
- Certain items (e.g., perishable goods, personalized/customized products) may not be eligible for return. Please refer to product-specific terms where applicable.
Return Process:
1. Contact our customer service team at [Your Contact Email] to initiate a return.
2. Once approved, you will receive return instructions.
3. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Refunds:
- Approved refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned item.
- Shipping charges are non-refundable unless the return is due to our error.
If you have any questions about our refund policy, please contact us at info@etakeawaymax.co.uk or 01423226206.